Privacy Policy
1. Introduction
This Privacy Policy outlines how Mr. Khaldoun Bitar, Consultant Trauma and Orthopaedic Surgeon (“we,” “us,” or “our”), collects, uses, and protects your personal information when you visit our website or engage with our services. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, address, email address, and phone number, collected when you contact us through our website or book an appointment.
- Medical Information: Information about your medical history, current health conditions, and treatment plans, collected during consultations and treatments.
- Website Usage Data: Information about how you interact with our website, including IP addresses, browser type, pages visited, and referring websites, collected through cookies, Google Analytics, and similar technologies.
- Correspondence: Records of any communication between you and us, including emails and letters.
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing Medical Services: To diagnose and treat your medical conditions, and to provide you with appropriate medical advice.
- Appointment Management: To schedule and manage your appointments.
- Communication: To respond to your inquiries and provide you with information about our services.
- Website Improvement: To analyse website usage, including data collected through Google Analytics, to improve our website’s functionality and user experience.
- Legal Compliance: To comply with legal obligations and regulations.
4. Google Analytics
- We use Google Analytics to collect information about how visitors use our website. Google Analytics uses cookies to track visitor interactions and generate reports.
- The information collected by Google Analytics is used to analyse website traffic, understand user behaviour, and improve our website.
- You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.
- Google’s privacy policy can be found on their website.
5. Data Security
We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Secure storage of electronic data.
- Restricted access to personal information.
- Regular security audits and updates.
6. Data Sharing
We may share your personal information with:
- Healthcare Professionals: Other healthcare professionals involved in your care, with your consent.
- Third-Party Service Providers: Companies that provide services on our behalf, such as IT support and appointment scheduling.
- Legal Authorities: When required by law.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to correct any inaccurate or incomplete personal information.
- Erasure: You have the right to request the deletion of your personal information.
- Restriction: You have the right to restrict the processing of your personal information.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Objection: You have the right to object to the processing of your personal information.
8. Cookies
Our website may use cookies to enhance your browsing experience. You can control cookies through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
11. Legal Basis for Processing
We process your personal information based on the following legal bases:
Consent: When you provide us with your consent to process your information.
Contractual Necessity: When processing is necessary for the performance of a contract with you.
Legal Obligation: When processing is necessary to comply with a legal obligation.
Legitimate Interests: When processing is necessary for our legitimate interests, provided your rights and interests do not override those interests.